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Frequently asked questions
1
What materials do you use for your furniture?
We use high-quality, durable materials such as solid wood, engineered wood, metal, and premium upholstery fabrics. Each material is carefully selected to ensure longevity and aesthetic appeal.
2
Do you offer custom furniture designs?
Yes, we offer custom design services to meet your specific needs. Our design team will work closely with you to create furniture that fits your space and style preferences.
3
How long does it take to receive my order?
Production and delivery times vary depending on the product and customization. Standard orders typically take 30-35 days, while custom orders may take 35-45 days. We provide an estimated timeline at the time of purchase.
4
Do you ship internationally?
Yes, we ship our furniture worldwide. Shipping costs and delivery times depend on your location and the size of the order. Contact us for a detailed quote.
5
How do I care for and maintain my furniture?
We provide care instructions for each product. Generally, we recommend regular dusting, avoiding direct sunlight, and using appropriate cleaning products for the specific material.
6
Can I visit your showroom or factory?
Yes, we welcome visitors to our showroom and factory. Please schedule an appointment in advance so we can ensure a personalized experience for you.
7
Do you offer warranties on your furniture?
Yes, we offer warranties on all our products. The warranty period varies by product and covers manufacturing defects. Please refer to the warranty information provided with your purchase.
8
How can I track my order?
Once your order is shipped, we will provide you with a tracking number and a link to monitor the delivery status.
9
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. For large order, please feel free to contact us for more info.
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3/F, no.8,zhi' an middle road, jun' an town, shunde district, foshan city, guangdong province,china.
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